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Customer Support

FAQ

Thank you for visiting the official website of Daesung Agricultural Machinery.

Q 질문 Are the products easy for beginners to operate?
A 답변

Yes. Our products are designed with simple and intuitive controls, making them easy for anyone to learn and operate quickly.

You can also visit our YouTube channels, ‘@대성농기계주대성농업’ or ‘@디에스TV’, to watch operation videos for each product as well as useful maintenance and management tips. These videos can be especially helpful when using the products for the first time.

Q 질문 Can consumable parts (soil-covering discs, cylinders, etc.) be purchased separately?
A 답변

Yes. Consumable parts can be ordered separately by contacting our head office by phone.

Q 질문 What should I do if the product breaks down during use?
A 답변

Daesung Agricultural Machinery is committed to providing reliable after-sales service to ensure that our customers can continue their work smoothly.

If you experience any problems with your product, please contact our customer service center first. Our staff will assess the situation and provide the most appropriate guidance for repair or troubleshooting.

For a more accurate consultation, please send us photos or videos showing the damaged or malfunctioning parts.

Q 질문 How long does delivery take after placing an order?
A 답변

Delivery times may vary depending on product availability and the delivery location, but orders are generally delivered within 3–5 business days.

During the busy farming season, delivery may take longer due to increased order volumes. We recommend placing your order in advance to ensure timely delivery.

Q 질문 Can I see the products in person?
A 답변

Thank you for your interest in our products.

You are welcome to visit our facilities to see our products in person. Our staff will also provide detailed product information and demonstrations on-site.

For faster and more convenient assistance, we recommend making a reservation before your visit.

□ Visiting Hours: Weekdays, 8:00 AM – 5:00 PM

(Closed on Saturdays, Sundays, and public holidays)

□ Lunch Break: 12:30 PM – 1:30 PM

※ For more detailed consultation and product demonstrations without waiting, we recommend visiting outside our lunch break.

□ Plant 2: Mounted Mulching Hilling Machines, Ridgers

□ Address: 1335-12, Danjae-ro, Gadeok-myeon, Sangdang-gu, Cheongju-si, Chungcheongbuk-do, Republic of Korea

□ Plant 3: Integrated Mulching Hilling Machines

□ Address: 81, Gadeoksidong-gil, Gadeok-myeon, Sangdang-gu, Cheongju-si, Chungcheongbuk-do, Republic of Korea

□ Plant 4: Mulching Machines, Seeders

□ Address: 3-14, Wonbyeongam-gil, Gadeok-myeon, Sangdang-gu, Cheongju-si, Chungcheongbuk-do, Republic of Korea

Q 질문 How can I get a product catalog?
A 답변

Our product catalogs are available for easy download from our website at any time.

Go to [Customer Support] → [Catalog Download] in the top menu of our website to download the latest catalogs with up-to-date product specifications.

Q 질문 How can I contact you for product consultation?
A 답변

For product consultation and purchase inquiries, please call our main contact numbers for the fastest assistance.

□ Contact Numbers

- Soil-Covering Machines & Ridgers : +82-43-297-6228

- Mulching Machines & Seeders : +82-43-292-6228

□ Business Hours: Weekdays, 8:00 AM – 5:00 PM

(Closed on Saturdays, Sundays, and public holidays)

※ For more detailed consultation, we recommend calling outside our lunch break from 12:30 PM to 1:30 PM.